Troubleshooting: Couldn't find valid settings for this link
If you've used the External Tool feature to place a view of a badge right in a module (to collect evidence or not) you may experience an error message.
Rarely, the configuration saved in Canvas for module item placements of a Badgr badge within a course become corrupted. This is easily corrected by reinstalling the Badgr for Canvas app and reconfiguring the module badge placements. No data about your course configuration or badges awarded will be lost.
Closely follow these steps to correct the error:
- Remove the External Tool placement in all modules and in all courses where it is being used.
Note: If this step is skipped, the error message won't clear. - Uninstall Badgr from the course, sub-account or root level
- Reinstall the Badgr app at the course, sub-account or root level
- Add the External Tool placements in modules where desired.
- Observe that the tool is working properly.
Reinstalling Badgr won't affect ongoing courses. When the app is re-added to a Canvas instance, existing configurations and badge assignments will automatically be re-established.
- The only exception is the Badgr External Tool placement(s), which should be removed manually prior to reinstalling Badgr app to clear the error. Placements made with a previous install of Badgr will no longer work with a new install.
Related Articles
Troubleshooting: Authentication Failed
Problem Canvas admins, teachers or students are presented with an "Authentication failed" message Possible Solution(s) If you are new to Badgr and encounter this message, it typically means the Consumer Key and Shared Secret were incorrectly copied ...Troubleshooting: 500 Error getting data
On rare occasion, you may be presented with an error message in Canvas. We are working to make the error messages more meaningful, but in the meantime, you may find some helpful tips below. The tips below are suggested actions based on past ...Troubleshooting: I see an error message when clicking the Badges tab in Canvas
Problem Occasionally, a misconfiguration, unexpected circumstance, or bug interrupts Badgr's ability to communicate with resources in a Canvas course. Solution As often as we can, we provide an error message that includes instructions for ...Troubleshooting: your session has expired, please refresh
On rare occasion, you may be presented with an error message in Canvas. We are working to make the error messages more meaningful, but in the meantime, you may find some helpful tips below. The tips below are suggested actions based on past ...Troubleshooting: Enrollment not yet Accepted or Badgr cannot access student email address
As a teacher, when on the Progress page of the Badges course navigation, you may see a student's name flagged with an orange exclamation point. There are two reasons why this may occur. The student has not accepted the course enrollment (as ...